FAQ


Where is my order?

As soon as your order is processed, you will receive a confirmation email with tracking number.

How do I contact you with questions regarding my order?

All questions regarding orders, please contact SchnellStudioArt@gmail.com

I received my order and want to return it. How do I do that?

All returns must be made within 7 days of receiving your purchase for STORE CREDIT or EXCHANGE ONLY. ALL merchandise must be unworn, with tags, and in the original condition. 

I received my order and I want to exchange it. Can I do that?

Yes, you may exchange your purchase for another size or style of equal value.

Do I have to pay for shipping on my return?

Yes, customers are responsible for shipping costs on all returns and exchanges.

How many days do I have to return my order?

All returns and exchanges must be made within 7 days of receiving your order. No exceptions are permitted.

Where do I ship my return/exchange?

Please ship all returns and exchanges to the following address:

Schnell Studio

3112 N Labarre Rd

Metairie, LA 70002

Can I return any item?

All prints, poster, and sale items are final sale.

I received incorrect or damaged merchandise. What should I do?

Contact Schnell Studio immediately at SchnellStudioArt@gmail.com. Schnell Studio must be contacted within 48 hours of arrival to be granted excahnge or return.

I returned my item and have not received a store credit. What should I do?

As soon as your item arrives back to Schnell Studio, you will receive a confirmation email on the address you used to checkout.

I have not received my order, but my tracking number states a status of delivered. What should I do?

Unfortunately, Schnell Studio is not responsible for stolen or misplaced packages. Customers must willingly shop at their own risk. Once a tracking number has a status of delivered, all claims must be filed by the customer with the provided delivery service.

I want to carry your line in my boutique. How do I go about this?

See "Custom Creation" to fill out an inquiry form.

Can you customize a print, poster, or apparel for me? 

Yes, Schnell Studio is currently accepting custom orders for prints, posters, and apparel.

What are your social media handles?         

You can follow Schnell Studio on Instagram @SchnellStudio, Facebook at Schnell Studio Art, Pinterest @SchnellStudio